Home Page  Service Description  How It All Works  Your Applications  Cost Savings  Connectivity Options  Work Anywhere  About User Support  Our Company  Data Center Info  About Security Our Contact Info Schedule A Callback Quote Request Customer Login Sitemap Home Page  »  About Our User Support    Great Support Means Happier Users User support is a critical issue that is often overlooked. Without quality support, users can easily become frustrated with technology and end up having an overall negative experience, which can have a dramatic effect on an organization's productivity. Many users are not intimately familiar with the applications they use on a daily basis and naturally any new applications will take time to learn. We have found that many users have difficulty trying to set up an email account, an FTP connection, an internet connection, or install a new printer. My Intelligent NetworkTM can help with this process.    Save Time And Solve Problems Quickly Many users have spent countless hours experimenting trying to figure out how to do certain tasks. Not only does this result in user frustration, but the lost productivity can have a tremendous impact on your business. To top it all off, this scenario often ends with the task being done incorrectly or not at all.    It's Like Having An Expert Sitting Beside You My Intelligent NetworkTM provides user telephone support with instant screen-sharing, no matter where the user is working from. We answer our phones with people, not machines and a support tech will immediately assist the user. With the user's permission, our support staff can view and control the user's screen. This is a very effective training tool since both individuals are seeing the exact same screen in real time. It's like having a full time computer expert sitting beside you telling you what to do but at a fraction of the cost.    Educating Users Increases Productivity With My Intelligent NetworkTM your users will become more proficient and technically independent which means they will also be happier and more productive.   My Intelligent NetworkTM, The SMART way to Manage iTTM © Copyright 1997-2010 Basic Innovations, Inc. All Rights Reserved.